The relationship between total quality management and employee performance at the National Institute of Administrative Sciences

Field study

Abstract

The study aimed to identify the relationship between total quality management and employee performance at the National Institute of Administrative Sciences. The study used the descriptive analytical approach and the questionnaire as a tool for collecting data. The questionnaires were distributed to a stratified random sample of (40) employees, and the number of returned questionnaires was (36). The study reached several results, namely: The degree of application of leadership and sound vision was average according to the estimates of the study sample, as it came with an arithmetic mean (2.89) with a standard deviation (1.1.0). The relative weight of this dimension was (57.75%) from the point of view of the sample members as a whole and with an average degree of achievement. The results of the study revealed that job performance was average according to the estimates of the study sample, as it came with an arithmetic mean (3.10) with a standard deviation (0.96) and the relative weight was (62.00%) and with an average degree of achievement from the point of view of the study sample members. The study reached several recommendations: Work on unifying the concept of total quality and its basic elements among all parties in the institute The National Institute for Administrative Sciences, its objectives and how to implement them by all employees. Those in charge of the National Institute for Administrative Sciences must provide a financial reward to distinguished employees to spread the message of quality.